Guest Services Representative

My Place Hotels•Fargo, ND

2d•$16•Onsite

About The Position

My Place Hotel is seeking a motivated and detail-oriented Guest Services Representative to join their team. This role is the primary point of contact for guests, ensuring a smooth experience from reservation to check-out. The ideal candidate is organized, dependable, a multitasker with a positive attitude, and knowledgeable about the local area.

Requirements

Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.
Strong Communication Skills: Excellent verbal and written communication skills.
Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.
Dependability & Professionalism: Reliability, professionalism, and consistency.
Attention to Detail: Meticulous approach to ensure accuracy in financial transactions and guest records.

Nice To Haves

Strong knowledge of the local area.

Responsibilities

Welcome and greet guests warmly.
Handle check-ins and check-outs efficiently.
Manage reservations and accurately record charges for rooms, taxes, My Store purchases, and pet fees.
Provide information about the hotel, amenities, local attractions, restaurants, shopping, and churches.
Address and resolve guest concerns or complaints professionally.
Operate the phone system with proper etiquette, take and transfer calls, record messages, and manage wake-up calls.
Complete credit card authorizations and handle cash transactions accurately.
Maintain organized records of daily activities, including preparing the Night Audit Checklist, managing cash and call logs, and updating the Front Desk Log.
Report issues related to the front desk, guest relations, or maintenance to the General Manager.
Adhere to all safety and security protocols, including inspecting the property, checking doors, and ensuring lighting is functional.
Actively promote the Stay Rewarded Loyalty Program.
Assist with cleaning tasks such as laundry, cleaning common areas, stocking supplies, and making coffee.
Ensure entrances and sidewalks are free of snow and ice.
Deliver additional guest supplies as needed.
Issue and track master keys and key cards for housekeeping and maintenance staff.
Assist with cleaning guest rooms when necessary.