Guest Services Representative

U S National Whitewater Center•Charlotte, NC

17h•Onsite

About The Position

The Guest Services Representative at the Whitewater Center is responsible for creating a friendly and welcoming atmosphere for all guests. The Guest Services Representative must provide guests with guidance to best match our products and services with the needs of the guest. The Guest Services Representative is a part-time hourly position that reports directly to the Guest Services Leads.

Requirements

Outgoing, friendly, confident candidates with a passion for outdoor adventure and Whitewater’s mission of promoting healthy, active lifestyles
Maintain a clean, professional, and healthy appearance, and adhere to dress code standards
Excellent customer service and communication skills
Able to work under pressure and make decisions independently
An honest and sincere passion for helping others and providing guidance
Adequate typing skills and the ability to quickly adapt to new software systems
Maintain availability to work holidays, evenings, and holidays as required

Responsibilities

Maintain accurate knowledge of activities, products, and services offered at Whitewater
Communicate with guests in a polite, clear, and confident manner
Be open to a variety of job functions, including parking, retail, pass sales, site tours, etc.
Check-in reserved guests through the Siriusware software system, print wrist bands, review the purchased experience, provide directions, and answer any questions
Prepare for the arrival of large groups to ensure a pleasant and efficient check-in
Actively communicate with all departments in order to facilitate the best possible experience for each guest
Other duties as assigned