Guest Services Representative - Winter 26-27

Aspen Skiing Company•Aspen, CO

10d•Onsite

About The Position

The Guest Service Representative position is responsible for interacting with guests to ensure a memorable experience throughout the ski area. This position may cover work areas such as base area, on-mountain and parking lots.

Requirements

High School diploma or equivalent preferred
Basic computer skills
Knowledge of guest service industry or ski resort industry
Ability to maintain a working knowledge of the resort's weather conditions, snow reports, base area locations, and special events
Ability to be flexible with your schedule and be willing to work weekends, holidays, long hours
Ability to handle and manage confidential information
Ability to possess a professional appearance at all times
Can handle fast paced, potentially high-pressure environment
Excellent verbal communication skills

Responsibilities

Greet guests and maintain a friendly and helpful attitude dealing with guest needs
Be able to answer questions, promote and offer information about the resort and surrounding area
Set-up, operate, maintain and breakdown work area while ensuring a safe and neat environment
Assist in the upkeep and maintenance of the outdoor areas for which the base operations department is responsible
Maintain a working knowledge of the resort's weather conditions, snow reports, base area locations, and special events
Ensures everyone enters and exits the resort in an organized manner at the end of a long busy day
Perform daily counts of parking lots and abandoned vehicles
Report complaints and guest concerns to supervisor in a timely manner
Collect, handle and store ski/snowboard equipment
Conduct market research surveys with on-site guests when necessary
Perform other duties as assigned