Guest Services- Central Park

City of Maple Grove • Usa, MN

3d • Onsite

About The Position

The City of Maple Grove is seeking Guest Services representatives who serve as a point of contact for the patrons of the Maple Grove Central Park. As a guest service representative, you will play a key role in creating a safe, welcoming, and enjoyable experience for all visitors at Central Park during our winter season. This position supports seasonal skate rental operations. Staff members are expected to deliver friendly, efficient service while enforcing facility policies, maintaining cleanliness, and ensuring smooth events and daily operations. Come join our growing and diverse community!

Requirements

• Must be 16 years of age or older.
• Lift 25 lbs or more.
• Flexibility to work evenings, weekends, and holidays as required.
• Basic math skills; handling cash transactions accurately.

Nice To Haves

• High school diploma or equivalent.
• Previous experience in a customer service, food service, or concession experience.
• Experience using cash registers and computers.
• Experience working in a fast-paced, high-traffic environment.

Responsibilities

• Provide friendly, professional customer service by greeting visitors, answering questions, responding to requests, and handling phone calls and messages.
• Assist with ice skate rentals, including fitting and sizing skates, distributing and collecting equipment, and maintaining a clean, organized, sanitized, and properly maintained rental area.
• Operate the skate shop concession area, including preparing and serving food and beverages and processing cash transactions.
• Perform routine cleaning and light maintenance of facilities and common areas, while promptly reporting facility, equipment, or customer concerns to a supervisor.
• Promote an inclusive, respectful environment by communicating effectively with customers and coworkers and supporting the City’s mission, vision, and core values.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED