Guest Services Lead - Publix Sports Park
About The Position
Publix Sports Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Panama City Beach, Fl. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Publix Sports Park is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
Requirements
- Must be at least 18 years of age
- Flexible work schedule nights, weekends, holidays
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast-paced environment
- Must have excellent guest service skills , detail-oriented and have outstanding organizational skills
- Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
- Must be respectful and work well with others
- Commitment to the safety and well-being of others
Responsibilities
- Act as a liaison between the venue and the guests
- Provide superior customer service
- Register guests and process payments for leagues, camps, clinics, drop-in, etc.
- Help ensure compliance with all cash handling procedures
- Be knowledgeable about facility programs (format, pricing, meeting dates/times)
- Operate multi-line phones
- Maintain confidentiality and discretion with guest and team member information
- Professionally resolve guest concerns and complaints and/or direct to the appropriate Manager
- Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
- Service as point person on shift
- Complete special projects, daily assignments, and other duties as assigned by management
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
