Guest Services Lead - Publix Sports Park

The Sports Facilities Companies•Panama City Beach, FL

7d•Onsite

About The Position

Publix Sports Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Panama City Beach, Fl. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Publix Sports Park is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. The Guest Services Lead provides all guests' first point of contact. This position is expected to provide excellent customer service to all visitors and display a vast knowledge of the facility's programs and offerings.

Requirements

Must be at least 18 years of age
Flexible work schedule nights, weekends, holidays
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills, detail-oriented and have outstanding organizational skills
Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
Must be respectful and work well with others
Commitment to the safety and well-being of others

Responsibilities

Act as a liaison between the venue and the guests
Provide superior customer service
Register guests and process payments for leagues, camps, clinics, drop-in, etc.
Help ensure compliance with all cash handling procedures
Be knowledgeable about facility programs (format, pricing, meeting dates/times)
Operate multi-line phones
Maintain confidentiality and discretion with guest and team member information
Professionally resolve guest concerns and complaints and/or direct to the appropriate Manager
Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
Service as point person on shift
Complete special projects, daily assignments, and other duties as assigned by management