Guest Services Representative (Concierge)

Medical University of South Carolina • Charleston, SC

3d • Onsite

About The Position

The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units and information services areas. In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplain and community social services for patients, family members and visitors. The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department.

Requirements

• High School Degree or Equivalent
• 0-6 months work experience
• Continuous standing, sitting, and walking
• Continuous working indoors
• Frequent working from elevated areas
• Frequent working in confined/cramped spaces
• Continuous bending at the waist
• Frequent twisting at the waist
• Frequent squatting
• Frequent pinching operations
• Continuous gross motor use (fingers/hands)
• Continuous firm grasping (fingers/hands)
• Frequent reaching overhead
• Continuous reaching in all directions
• Continuous repetitive motion (hands/wrists/elbows/shoulders)
• Full use of both legs
• Frequent balance & coordination (lower extremities)
• Infrequent lift/carry 50 lbs. unassisted
• Infrequent lift/lower 50 lbs. from floor to 36”
• Infrequent lift up to 25 lbs. overhead
• Frequent exertion of up to 50 lbs. of force (e.g., transferring patients, pushing wheelchairs/stretchers)
• Continuous corrected vision 20/40 (one or both eyes)
• Continuous recognition of objects (near/far)
• Continuous color discrimination
• Continuous depth perception
• Continuous peripheral vision
• Continuous hearing acuity (with correction)
• Continuous tactile sensory function
• Continuous gross motor with fine motor coordination
• Continuous olfactory (smell) function
• Continuous respirator use qualification
• Continuous effective stress management
• Frequent rotating shifts
• Frequent overtime as required
• Continuous latex-safe environment

Responsibilities

• Meets key performance metrics for area and demonstrates compliance with policies/processes.
• Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED