Guest Services Representative- World Equestrian Center

Columbus Hospitality Management•Wilmington, OH

2d•Onsite

About The Position

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities. We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

Requirements

High School diploma or equivalent
Strong oral communication skills
Professional, courteous attitude
Strong computer skills
Ability to work in a fast paced environment
Strong Customer Service skills
Ability to Multitask
Flexible availability to include weekends is required.

Nice To Haves

Previous hospitality/service industry experience preferred, but not necessary

Responsibilities

Greet, register, and assign rooms to guests of facility
Responsible for issuing room keys and important information to guests
Responsible for making hotel reservations and checking hotel availability
Verifies credit card authorization or collect cash payment for all guests
Answer main telephone line and transfer to proper departments or guest rooms
Review guest accounts and charges upon guest check-out
Be familiar with daily events and shows on site
Constant contact with housekeeping and maintenance departments with guest issues or concerns
Ensure complete guest satisfaction
Ensuring daily checklists are completed
Completes any direct assignment from Manager
Responsible for issuing and signing out Department Manager Keys
Balance credit card and cash paperwork for entire day
Process credit cards for Settlement
Close out day for facility and print reports
Insert information from day end reports into spreadsheets for General Manager and Ownership
Performs other duties as directed by management.