Guest Services Representative - Support Services - Evenings
About The Position
The Guest Services Representative will be responsible for greeting and assisting patients, visitors, and guests upon arrival at Wake Forest Baptist Medical Center - Volunteer Services. This role requires excellent customer service skills, assisting individuals with way finding, and escorting them to their destinations. The representative will also assist discharged patients with transportation, answer incoming calls, and communicate transportation requests to the Shuttle Service. Additionally, the role involves maintaining a neat and organized lobby, monitoring for safety and environmental concerns, and assisting with special projects and clerical duties as assigned by the Volunteer Coordinator. The position also includes directing and utilizing volunteers assigned to the front desk.
Requirements
- High School education required.
- Customer service experience required.
- Computer and data entry skills required.
- Must speak fluent English.
- Intact sense of sight, hearing and touch.
- Able to use critical thinking skills with ability to concentrate and respond quickly under pressure.
Nice To Haves
- Prior experience in healthcare preferred.
Responsibilities
- Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.
- Assists patients, visitors, and guests with way finding; escorts them to their destination by walking or use of a wheelchair.
- Assists with taking discharged patients to their means of transportation; helping patients as needed from wheelchair to vehicle.
- Answers incoming calls in a courteous and helpful manner.
- Communicates transportation requests to Shuttle Service, using two-way radio.
- Assists in maintaining a neat and organized lobby, monitors for safety and environmental concerns.
- Keeps front desk area neat, organized and free of clutter.
- Assists with special projects and other clerical duties as assigned by Volunteer Coordinator.
- Directs volunteers assigned to work at the front desk, utilizing them as needed.
Benefits
- Paid Time Off programs
- medical
- dental
- vision
- life
- Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- adoption assistance
- paid parental leave
- Defined contribution retirement plans with employer match
- other financial wellness programs
- Educational Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
