Guest Services Representative

Parks Hospitality Group Inc • Asheville, NC

13h • Onsite

About The Position

Join Our Team as a Guest Services Representative at the Embassy Suites by Hilton Asheville Downtown. At Parks Hospitality Group, we believe that every guest deserves a warm welcome and exceptional service. We’re looking for a friendly, dedicated, and reliable Guest Services Representative to help create an inviting and comfortable experience for all who walk through our doors. Your positive attitude and attention to detail will make every guest feel at home during their stay.

Requirements

• High school diploma or equivalent.
• Strong communication skills and a friendly, welcoming demeanor.
• Ability to stay calm under pressure and address guest needs with a positive attitude.
• Flexibility to work weekends, evenings, and holidays as required.
• Basic computer skills

Nice To Haves

• Previous experience in a customer service or hospitality role preferred.
• Experience with hotel management software a plus.

Responsibilities

• Greet guests warmly and assist them with check-in and check-out processes.
• Answer questions, provide local information, and assist with special requests to enhance the guest experience.
• Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
• Manage reservations, cancellations, and modifications as needed.
• Communicate effectively with other departments to ensure guests’ needs are met.
• Handle guest complaints and issues with professionalism, working towards a resolution.
• Maintain an organized front desk area and assist with other administrative duties as needed.

Benefits

• Competitive pay
• Comprehensive benefits, including medical and dental from day one for full-time team members.
• Paid time off (PTO) for all team members
• Team Member Recognition Program
• Discounts on hotel stays and dining.
• Opportunities for personal and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees