Guest Services Representative - Support Services - Evenings
About The Position
The Guest Services Representative will be responsible for greeting and assisting patients, visitors, and guests upon arrival at Wake Forest Baptist Medical Center. This role involves providing excellent customer service, assisting with wayfinding, escorting individuals to their destinations, and helping discharged patients with transportation. The representative will also answer incoming calls, communicate transportation requests, maintain the lobby's neatness and organization, monitor for safety concerns, and assist with special projects and clerical duties as assigned by the Volunteer Coordinator. Additionally, they will direct and utilize volunteers working at the front desk.
Requirements
- High School education required.
- Customer service experience required.
- Computer and data entry skills required.
- Must speak fluent English.
- Intact sense of sight, hearing and touch.
- Able to use critical thinking skills with ability to concentrate and respond quickly under pressure.
Nice To Haves
- Prior experience in healthcare preferred.
Responsibilities
- Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.
- Assists patients, visitors, and guests with way finding; escorts them to their destination by walking or use of a wheelchair.
- Assists with taking discharged patients to their means of transportation; helping patients as needed from wheelchair to vehicle.
- Answers incoming calls in a courteous and helpful manner.
- Communicates transportation requests to Shuttle Service, using two-way radio.
- Assists in maintaining a neat and organized lobby, monitors for safety and environmental concerns.
- Keeps front desk area neat, organized and free of clutter.
- Assists with special projects and other clerical duties as assigned by Volunteer Coordinator.
- Directs volunteers assigned to work at the front desk, utilizing them as needed.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
