Guest Services Representative
About The Position
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia, with assets under management of $98.5 billion. From its foundation in Canada, QuadReal has expanded globally for investments in equity and debt in both public and private markets, seeking to deliver strong investment returns while creating sustainable environments. Oakridge Park, a QuadReal property, is redefining the luxury lifestyle experience in Vancouver, celebrating culture, fashion, design, and community. As a Guest Services Representative at Oakridge Park, you will be an integral part of this destination, welcoming guests into an environment where every interaction reflects thoughtful attention, refined detail, and a commitment to exceptional service. This front-facing role involves being an ambassador of the Oakridge Park Team, welcoming and supporting guests, tenants, and partners. You will be responsible for creating meaningful connections, providing guidance, and delivering seamless support across all interactions, ensuring high-quality service with professionalism, attention to detail, and respect for guest needs. Your ability to anticipate requests, offer tailored recommendations, and contribute to guest experiences will help ensure every visit is personalized and memorable.
Requirements
- 1–2 years of experience in hospitality, retail, customer service or guest service environments.
- Knowledge of professional service standards and guest engagement practices.
- Comfortable with using POS, radios, computers, booking platforms, or CRM systems (training provided).
- Deliver high‑quality customer service in guest‑facing environments.
- Excellent communication and multitasking skills.
- Apply problem-solving and adaptability to anticipate and address guest needs.
- Collaborate effectively within a team to achieve shared goals.
Nice To Haves
- Multilingual capabilities (particularly Mandarin) are considered an asset.
Responsibilities
- Provide a welcoming and professional presence at Concierge desks and VIP areas.
- Anticipate guest needs and offer thoughtful, personalized assistance.
- Respond to inquiries regarding tenant locations, services, amenities, events, transportation, and local recommendations.
- Support VIP and special guest engagements with discretion and care.
- Adhere to Oakridge Park’s workplace presentation and uniform guidelines.
- Ensure desk areas are organized and guest-ready at all times.
- Serve as a knowledgeable resource on Oakridge Park’s tenant mix, brand positioning, amenities, and cultural offerings.
- Follow established SOPs for all Concierge services (Lost & Found, Gift Cards, Gift Wrap, VIP Suite bookings, etc.).
- Complete shift handovers, daily logs, and required reporting accurately and on time.
- Support daily banking and reconciliation procedures, where applicable.
- Assist in maintaining inventory of gift wrap, packaging materials, and guest amenities.
- Use radios, booking systems, and other technology tools efficiently and professionally.
- Contribute to a smooth, coordinated, and seamless experience across Concierge desks and service touchpoints.
- Work collaboratively with fellow team members and internal departments to ensure seamless service.
- Participate actively in pre-shift huddles, service training modules, and continuous learning.
- Share knowledge to support team success and a high-performance, positive workplace culture.
- Escalate service concerns, guest issues, or unusual situations to the Supervisor or Manager promptly and professionally.
Benefits
- competitive total rewards package in addition to the base pay
- performance-based incentive plan
- comprehensive health & dental benefits
- pension plan
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
