Guest Services Representative
About The Position
Maintain a pleasant, friendly and welcoming attitude toward all external and internal customers at all times. Promptly cash customers out, give correct change, and answer customer questions in a courteous and professional manner. Accurately count and record assigned funds and make exchanges of funds throughout the shift. Keep cash drawer balanced and impressed. Make exchanges with the vault. Verify and document personal identification information for T-31 transactions. Complete CTR's, CCTL's, MTLs, and all other required documentation. Track and complete Title 31 and Suspicious Activity reports. Issue player's cards for guests or update player's accounts with current information, as needed. Redeem points from accounts for patrons for cash or prizes. Assure that guests have a favorable gaming experience. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adheres to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonable requested by any member of management.
Requirements
- Must be 21 years of age or older
- Proficient in English verbal and written
- Proficient with IOS devices
- Must be able to obtain and maintain a 1055 gaming license
Nice To Haves
- A high school diploma or GED equivalent is preferred
Responsibilities
- Push and pull 25 pounds
- Lift and carry objects up to 25 pounds
- Bend, stoop, twist, reach, and kneel repetitively
- Safely work with provided cleaning chemical and equipment
- Ascend and descend stairs and maintain equilibrium for an extended period
- Work from a standing position and/or walking motion for extended period
- Work in a smoking and pet-friendly environment
- Maintain a pleasant, friendly and welcoming attitude toward all external and internal customers
- Promptly cash customers out, give correct change, and answer customer questions in a courteous and professional manner
- Accurately count and record assigned funds and make exchanges of funds throughout the shift
- Keep cash drawer balanced and impressed
- Make exchanges with the vault
- Verify and document personal identification information for T-31 transactions
- Complete CTR's, CCTL's, MTLs, and all other required documentation
- Track and complete Title 31 and Suspicious Activity reports
- Issue player's cards for guests or update player's accounts with current information, as needed
- Redeem points from accounts for patrons for cash or prizes
- Assure that guests have a favorable gaming experience
- Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information
- Have complete knowledge of all casino events and promotional activities, and assist as needed
- Keep work area in a clean and orderly manner
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same
- Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel
- Seek to resolve all situations in a manner that maintains positive guest relationships
- Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests
- Perform other duties as assigned or reasonable requested by any member of management
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
