Guest Services Representative
RPM RACEWAY•Jersey City, NJ
•$16 - $16•Onsite
About The Position
As a Guest Services Representative, you are the first point of contact for our guests and play a critical role in creating a fun, safe, and memorable experience. You will assist guests with registration, waivers, reservations, attractions, memberships, food and beverage purchases, and general inquiries while embodying RPM Raceway's commitment to hospitality and guest satisfaction.
Requirements
- Excellent customer service and communication skills.
- Ability to work in a fast-paced entertainment environment.
- Cash handling and POS experience preferred.
- Strong attention to detail and problem-solving abilities.
- Weekend, evening, and holiday availability required.
- Previous hospitality, retail, restaurant, entertainment, or guest services experience preferred.
Responsibilities
- Welcome and assist guests upon arrival.
- Process check-ins, waivers, memberships, and race registrations.
- Operate POS systems and handle cash/credit transactions.
- Answer phones and assist with reservations and event inquiries.
- Provide information regarding racing, attractions, pricing, and promotions.
- Monitor guest flow and ensure a positive guest experience.
- Resolve guest concerns professionally and escalate issues when necessary.
- Maintain cleanliness and organization of the front desk and guest areas.
- Support birthday parties, corporate events, and group activities.
- Follow all company safety, operational, and customer service procedures.
Benefits
- Competitive hourly pay
- Flexible scheduling
- Growth and advancement opportunities
- Employee discounts and perks
- Fun, energetic team environment
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
