Guest Services Representative

OMSI•Portland, OR

3d•Onsite

About The Position

The Oregon Museum of Science & Industry (OMSI) is currently seeking a Guest Services Representative who is a key public-facing member of OMSI's Guest Services team, responsible for delivering exceptional service across the museum campus. In addition to ticketing, ushering, answering questions, wayfinding, and concierge desk duties, this role plays a vital part in supporting museum revenue goals and enhancing guest engagement. The position requires a proactive, solutions-focused individual who thrives in a dynamic environment and is invested in the success of both daily operations and strategic guest experiences. The role will support OMSI's upcoming holiday Glice Rink and help create an engaging and memorable experience for our guests.

Requirements

Strong interpersonal and communication skills
Ability to model and support teamwork and collaboration with colleagues with varied skills and responsibilities
Ability to learn current equity, diversity, inclusion and social justice theories and practical applications, including critical theories of systemic oppression, unconscious bias, and personal identity and intersectionality matters
Consistent ability to display a welcoming and friendly demeanor toward guests and coworkers
Sales-oriented mindset with the ability to explain and promote products, memberships, and events
Understanding of or ability to learn point-of-sale (POS) systems and basic cash handling
Ability to effectively work in a fast-paced, guest-centered environment
1 year of customer service experience in a fast-paced, public-facing retail, hospitality, attraction, or service environment