Guest Services Representative Student Worker (FWS/NFWS)

Grand Canyon University•Phoenix, AZ

2d•Onsite

About The Position

The purpose of this position is to help scan Guests with events on campus. In the Arena, every employee is expected to act as an Ambassador of the University. This is a Part Time Employment, and your hours will be directly related to Arena Events. Your hours will NOT be consistent.

Requirements

The ideal candidate will have a positive, friendly, and outgoing personality.
Must be punctual and customer service orientated.
Responsible, Trustworthy, Approachable, Dependable, and Assertive.
Must have a Service-orientated mindset and capable of making every guest feel valued.
Must be able to communicate with Guests and Supervisor.
Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.
Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
Maintain good financial and academic (SAP) standing with the University.

Responsibilities

Provide every guest with a positive first impression of Grand Canyon University Arena by offering superior, individualized service.
Provide GCU Arena guests with accurate event and arena information.
Provide additional information and assistance at the Guest Services Counter.
Enforce rules, including smoking policies and specific rules related to each event.
Respond to emergencies by involving supervisors when needed.
Appropriately handle guest problems or complaints and will contact a supervisor when intervention is required.
Able to lift 25 pounds.
Able to go up and down stairs.
Other duties as assigned by management.
Available to work Flexible hours including evenings, weekends and holidays.
Arena employees operate as a TEAM, Specifically related to this job: Box Office, Security, and Arena Operations.
Scan Tickets, assist guests with questions, and show guests to their seats as assigned by the Guest Services Manager/ Supervisor.