26 from 10am-2pm

Living Spaces•La Mirada, CA

1d•Onsite

About The Position

The Guest Services Representative 1 helps resolve incoming customer support inquiries through phone, chat, and other written communication channels, providing timely assistance and support to enhance the overall guest experience. Seeking sales representatives, warranty representatives, and inbound agents. Variable schedules.

Requirements

High school diploma or general education degree (GED).
One to two years of related experience in customer service.
Proficient knowledge of Microsoft Word, Excel, and Outlook.

Nice To Haves

Experience with AX, Genesys Cloud, and MS Dynamics is a plus.

Responsibilities

Answer inbound guest inquiries in a high-volume contact center.
Address guest questions and needs using a combination of soft skills, discovery and needs identification, problem solving, available tools, and knowledge of company products and policies.
Capture accurate notes to summarize interactions on guest accounts.
Ensure timely follow-up on inquiries requiring additional research, including collaborating with other teams or departments and providing updates to guests through outbound calls or written communication.
Meet or exceed key performance metrics, including Average Handle Time, Calls/Chats Per Hour, Quality Assurance (QA), Schedule Adherence, and Customer Satisfaction.
Participate in ongoing training and development activities; limited travel may be required.

Benefits

Medical (full-time only)
Dental (full-time only)
Vision (full-time only)
401(k) with Company match (full and part-time)
Vacation (full-time only or as otherwise required by applicable law)
Paid Sick Leave (full and part-time)
Flex or Health Spending Account (for eligible full-time only)
Employee Assistance Program (full and part-time)
Holiday pay (full-time only)
Life insurance (full-time only)
Overtime pay is available for eligible, non-exempt Team Members.
Reimbursement for expenses as required by applicable law and Company policy.
Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.