Day Shift Guest Services Rep - Part Time (Harrah's Hoosier Park)

Caesars Entertainment•Anderson, IN

1d•Onsite

About The Position

The Guest Services Representative is responsible for delivering exceptional customer service at the Caesars Rewards desk by greeting guests, promoting and enrolling members in the rewards program, managing customer accounts, and handling transactions and promotional activities. This role includes resolving guest concerns, maintaining accurate records, and supporting marketing initiatives. Ideal candidates are energetic, customer-focused, and comfortable working flexible hours in a dynamic hospitality and gaming environment, while upholding the company’s service standards and values.

Requirements

Must be 21 years of age or older.
Proficient in English verbal and written with the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or Team members of organization.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or 1 to 3 year's equivalent combination of education and experience.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Must be computer literate.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must have an outgoing, energetic and enthusiastic attitude.
Must be comfortable initiating conversations and creating a fun environment with our guests.
Flexible with working various shifts, weekends, holidays, and long hours if applicable.
Responsible for fostering a fun environment, being gracious to all guests and co-workers, and for promoting a positive influence in the community and participating in company-sponsored events.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures that behavior and appearance comply with established standards.
Maintains a professional work environment with management and staff.
Must be able to obtain and maintain a license from the Indiana Gaming Commission and Indiana Horse Racing Commission.
Will require access to all general areas of the gaming and racing facility, back-of-house, restrooms, and must regularly access patron information and daily receipts.

Nice To Haves

Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.

Responsibilities

Greeting all guests.
Promoting exceptional customer service.
Promoting membership into the rewards program.
Inputting all patron information not captured by reservations.
Educating patrons on rewards club benefits.
Maintaining daily procedures regarding Rewards Club members, including discerning appropriate identification, filing, and record keeping.
Maintaining and balancing a cash drawer.
Handling coupons and newspaper promotions regarding cruises and promotions on property.
Making public announcements or special announcements.
Handling direct mail inquiries, including updating customer account information and related duties.
Assisting with the resolution of player complaints and problems.
Assisting with promotional item implementation, distribution, and redemption.
Other duties assigned.