Guest Services Partner (Front Desk Agent)

Brookstreet•Kanata, ON

6d•Onsite

About The Position

Hospitality Careers at Brookstreet Hotel – Deliver Exceptional Guest Experiences with Us Brookstreet Hotel, Ottawa’s leading restaurant, spa, conference and wedding destination is seeking a talented, dynamic Guest Service Partner. Working at Brookstreet means redefining the hospitality experience in Ottawa where we deliver sensational service, beyond the bounds of a typical hotel chain. This is a PART TIME position 3 shifts per week required Weekend availability a must

Requirements

Previous experience in Hotel Front Office operations.
Knowledge of computerized Front Office systems required with emphasis in Opera Cloud
Proficiency in Microsoft Word and Excel.
Must have cash/float handling experience.
Must be able to work shift work, including weekends, overnights and holidays.
Strong Guest Service orientation and training skills background required.
Excellent written and verbal communication skills required.
Highly organized, results-oriented with the ability to be flexible and work well under pressure.

Nice To Haves

Working towards University degree or College diploma in Hotel Management an asset.

Responsibilities

Maintains a high level of professionalism in all aspects of job performance.
Seeks feedback on Guest satisfaction and resolves problems in accordance with Brookstreet Hotel SOP ’s and philosophy of partner empowerment.
Maximizes rooms’ revenue through liaising with Reservations to maintain continual rate and room inventory integrity.
Stays abreast of arrival reports and VIP's to ensure all special requirements are met or exceeded.
Knows all emergency procedures and general crisis situation management, including fire and emergency procedures.
Implements and maintains Guest Service standards.
Effectively maximizes inventory levels during high occupancy/sold out nights.
Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
Upholds the highest standard of internal and external customer service at all times.