Front Desk/Guest Service Agent

Sunridge Hotel Group•Sierra Vista, AZ

5d•Onsite

About The Position

Accommodates guests of the hotel by performing various front desk and guest service duties. This role involves handling guest registrations, requests, complaints, and inquiries, while maintaining accurate records and ensuring a clean and organized environment. The position also requires assisting with sales and marketing efforts and performing laundry functions as directed.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Some computer skills needed.
Regularly required to talk or hear.
Regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms.
Frequently required to walk; climb or balance; stoop, kneel, crouch, or crawl.
Occasionally required to sit and taste or smell.
Specific vision abilities required by this job include Close vision, Distance vision, and ability to distinguish colors.
Must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Must have good communication skills between team mates.
Must have good communicate between associate and guest.

Nice To Haves

1-3 months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Greets, registers, and assigns rooms to guests.
Handles confidential information, including guest records, with a high degree of integrity.
Promptly and effectively deals with guest requests and complaints.
Answers and routes calls as appropriate; takes guest messages with accuracy.
Responsible for cash drawer contents and transactions during shift.
Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
Assists with sales and marketing efforts as directed by the General Manager.
Offers and properly handles requests for wake-up calls.
Records pertinent guest information in the pass on log.
May assist in replenishing continental breakfast as needed and keeps area clean.
Makes sure front desk, lobby and common areas are clean and organized.
Performs laundry functions as directed.
All other duties as assigned.