Guest Services Officer - Level 1

CHELSEA PIERS LP•New York, NY

2d•Onsite

About The Position

Chelsea Piers is seeking to hire Guest Services Officers. A Guest Services Officer is the first person guests see when they come to Chelsea Piers. Officers set the initial expectation of customer service at Chelsea Piers. They must greet all customers professionally and courteously, assist them with questions, and give directions to specific sites. Guest Services Officers are also responsible for maintaining a safe place for all our customers and employees.

Requirements

Superior customer service skills
Excellent verbal communication skills
Ability to lift a minimum of fifty pounds
Ability to remain on feet, either standing at post or walking assigned area, for up to six hours at a time
Ability to be outside in the elements while on exterior posts
Ability to convey authority respectfully and professionally
Ability to maintain a clean and neat appearance at all times
FDNY Fire Guard certification F-03 and F-01 within the first ninety (90) days of employment
Flagger Certification within the first six (6) months of employment

Responsibilities

Greet visitors and provide information and directions courteously and professionally
Maintain safe, secure, and orderly sites and facilities
Direct customer vehicles to proper parking locations and open spots, direct delivery and commercial vehicles to their drop-off and loading areas, direct cars, bikes, and pedestrians at crosswalks
Report any/all hazardous situations
Prohibit loitering, onsite consumption of alcohol, and use of illegal drugs
Assist maintenance and parking departments when necessary, including seasonal snow removal
Walk the site to guard against vandalism and theft
Make scheduled facility rounds to ensure proper safety throughout the complex
Complete accident reports when appropriate
When closed, ensure all doors are securely locked and that there are no unauthorized persons in the complex
Reporting boat arrivals and departures