Guest Services Manager

Coborn's, Inc.•Maple Grove, MN

About The Position

The Guest Services Manager, also identified as Assistant Customer Service Manager or Assistant Front End Department Manager, supervises and directs the front-end team while maintaining high standards of guest service across front-end operations. A typical shift includes bookkeeping and assisting the Senior Guest Services Manager with Guest Services, self-checkouts, regular checkouts, the bagging area, parcel pickup, cart room, click and collect, and parking lot areas.

Requirements

Must be at least 18 years of age.

Nice To Haves

Previous retail or customer service experience is preferred.

Responsibilities

Supervise and direct the front-end team.
Maintain high standards of guest service throughout front-end operations.
Perform bookkeeping tasks.
Assist the Senior Guest Services Manager with Guest Services, self-checkouts, regular checkouts, the bagging area, parcel pickup, cart room, click and collect, and parking lot areas.

Benefits

10% employee discount on grocery items, with additional franchise-specific discounts at company-owned locations.
DailyPay access to pay before payday.
Paid time off (PTO/vacation).
Paid floating holidays and time-and-a-half pay for hours worked on company-recognized holidays.
Sunday premium pay of an extra $1 per hour for hours worked on Sundays, with some exclusions.
Paid military leave.
Employee recognition programs with monetary rewards, including in-store vouchers, years-of-service recognition, and employee of the month.
Employee health and wellness programs, challenges, and resources.
Employee Assistance Program, including unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions per situation or issue per year.
Access to a national discount marketplace for travel, electronics, auto/home insurance, entertainment, and more.
Career growth and development tools, resources, and opportunities.
401(k) plan with a match of up to 20% of the first 5% contributed.
Participation in the company-sponsored Employee Stock Ownership Program (ESOP).
Education benefits, including tuition discounts and scholarship programs.
Voluntary vision, accident, and critical illness insurance.
For employees hired or promoted into a full-time position: medical and dental insurance, HSA, FSA, tuition reimbursement, adoption reimbursement, paid family caregiver leave, company-sponsored term life insurance, accidental death and dismemberment insurance, and short- and long-term disability insurance.