Guest Services Manager - Signia by Hilton Diplomat Beach Resort
About The Position
Where Coastal Ease Meets Elevated Design. Be Part of an Iconic Transformation. Set between Miami and Fort Lauderdale, The Diplomat is entering a transformative new chapter—pairing timeless oceanfront glamour with refreshed interiors, redesigned guestrooms, and a revitalized sense of place. Nearly every suite and room opens to sweeping ocean views, creating a stay defined by beauty, comfort, and effortless luxury. We are seeking a Guest Service Manager who embodies anticipatory service, polished communication, and a passion for creating unforgettable guest journeys. If you're ready to take your career to the next level, apply now and join our team at The Diplomat Beach Resort!
Requirements
- Minimum three years previous experience working as a manager in either hotel front office or hotel guest services
- Candidates should be available to work AM and PM shifts, any day of the week/weekends/holidays as needed
Nice To Haves
- Previous luxury brand experience
- Previous "big box" hotel experience
Responsibilities
- Manage all Guest Service operations to include, but not limited to, guest luggage/package storage/delivery, porterage and amenity drops, gratuity distribution, systems management, budget and forecasting of labor, department management, policy and procedure implementation/enforcement and meeting participation/facilitation
- Oversee daily operations in all Guest Services departments
- Collaboration with our third-party vendor for parking as well as our in-house sales and events team for group arrivals
- Manage administrative projects and ensure adherence to established quality standards
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Recruit, interview and train team members
Benefits
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
