Timber Wolf Lake - Guest Services Manager III

Young Life • Lake City, MI

4d • $51,500 - $64,475 • Onsite

About The Position

This role is for a Guest Services Manager III at Timber Wolf Lake, a Young Life camp. Young Life is a Christian organization with a mission of evangelism and discipleship. All employees must profess a belief in Jesus Christ and subscribe to the Young Life Statement of Faith. The camp's purpose is to create an environment where staff can present the gospel of Jesus Christ. This position involves leading the Guest Services department, fostering spiritual growth among staff, providing attentive hospitality, building healthy relationships, managing resources with integrity, developing talent, and ensuring operational excellence. The role requires a BA/BS degree or equivalent life experience, spiritual maturity, experience training and leading teams, strong organizational and communication skills, and the ability to convey Christ-like hospitality.

Requirements

• Demonstrate understanding of Young Life ministry, strategy and mission
• Spiritual maturity
• Experience training and leading teams
• Self-starter who takes initiative and teaches others to do the same.
• Ability to organize and prioritize tasks.
• Ability to manage time of self and others.
• Able to communicate a sense of warmth, hospitality and concern for guests, vendors and staff

Nice To Haves

• BA/BS degree or equivalent life experience

Responsibilities

• Intentionally provide opportunities for staff to grow deeper in their relationship with Jesus.
• Foster an environment where department staff have opportunities for ongoing spiritual development.
• Prepare and lead bible studies/devotionals for department staff on a routine basis.
• Establish a department posture of service that anticipates guest needs and responds with professionalism through intentional decisions and systems.
• Exemplify guest-focused service and act as a pace-setter for camp staff in providing attentive hospitality.
• Perform hosting duties regularly, both during the summer and school season camping seasons.
• Supervise the training and scheduling of staff that have hosting responsibilities.
• Serve in the role as camp resource for the summer assigned staff and attend morning meetings regularly in the summer.
• Build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community.
• Ensure department staff demonstrate the importance of their interpersonal relationships with guests, staff, vendors and neighbors and promote a healthy community.
• Foster interdependent relationships with leaders of other departments at camp and lead the Guests Services team in building bridges with other departments.
• Pursue relationships with summer assigned staff and families and the leadership of school-season guest groups.
• Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry through Guest Services.
• Develop and equip staff to participate in comprehensive stewardship of Guest Services.
• Support a culture of safety at camp for staff, guests, volunteers and visitors.
• Maintain an appropriate staffing level, both paid and volunteer, to efficiently support summer and school season Guest Services responsibilities.
• Prepare and manage budgets for the program, special program and housekeeping mission units at camp.
• Evaluate the school season calendar to maximize ministry and financial impact.
• Foster department staff participation in the Individual Development Plan process as well as other training and development opportunities.
• Intentionally pursue opportunities in mission leadership, personal growth, and development.
• Conduct periodic reviews of supervised Guest Services and Housekeeping staff.
• Maintain a pipeline of potential Guest Services staff that includes people from a diverse background.
• Engage with Senior Leadership to expose Guest Services staff to broader Young Life initiatives.
• Recruit, hire and train the Housekeeping supervisor.
• Lead department staff in the execution of daily responsibilities with attention to the standards and metrics required for excellent camp operations. This includes rides, activities, recreation, program support, audio- visual systems, medical and housekeeping.
• Advocate for innovative improvements to the areas listed above.
• Equip the Housekeeping Supervisor with intentional, well-informed support and direction.
• Respond aggressively to solve problems that negatively impact guests.
• Participate in structured, year-long training process with peer resource coach.
• Attend annual departmental training.
• Achieve certification as a Challenge Course Operator through Young Life’s national training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree