LoneHollow Ranch - Guest Services Manager III

Young Life•Vanderpool, TX

3d•Onsite

About The Position

LoneHollow Ranch is seeking a Guest Services Manager III to lead and develop its camping programs. This role involves fostering spiritual growth among staff, providing exceptional hospitality, building strong interpersonal relationships, managing resources with integrity, developing staff talents, and ensuring operational excellence. The position requires a deep understanding of Young Life's ministry, strategy, and mission, with a commitment to Christian principles and servant leadership. The Guest Services Manager will oversee various aspects of camp operations, including program support, housekeeping, and guest relations, while working collaboratively with other departments and leadership to enhance the ministry's impact.

Requirements

BA/BS degree or equivalent life experience
Demonstrate understanding of Young Life ministry, strategy and mission
Spiritual maturity
Experience training and leading teams
Self-starter who takes initiative and teaches others to do the same.
Ability to organize and prioritize tasks.
Ability to manage time of self and others.
Able to communicate a sense of warmth, hospitality and concern for guests, vendors and staff.
Must be able to represent Young Life positively and professionally within the community.
Must be able to work with and minister to the volunteer high school and college-age young people who attend our camp.

Nice To Haves

Profess a belief in Jesus Christ as their personal Savior and Lord
Subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith
Be ready, willing and able to fulfill such ministry functions as may be required by the organization
Refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life
Abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities

Responsibilities

Intentionally provide opportunities for staff to grow deeper in their relationship with Jesus.
Develop an annual personal spiritual growth plan with direction from supervisor.
Foster an environment where department staff have opportunities for ongoing spiritual development.
Prepare and lead bible studies/devotionals for department staff on a routine basis.
Equip servant leaders who anticipate and respond to the needs of our guests, staff and vendors, through Christ-like service.
Establish a department posture of service that anticipates guest needs and responds with professionalism through intentional decisions and systems.
Exemplify guest-focused service and act as a pace-setter for camp staff in providing attentive hospitality.
Perform hosting duties regularly, both during the summer and school season camping seasons.
Supervise the training and scheduling of staff that have hosting responsibilities.
Serve in the role as camp resource for the summer assigned staff and attend morning meetings regularly in the summer.
Build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community.
Ensure department staff demonstrate the importance of their interpersonal relationships with guests, staff, vendors and neighbors and promote a healthy community.
Foster interdependent relationships with leaders of other departments at camp and lead the Guests Services team in building bridges with other departments.
Pursue relationships with summer assigned staff and families and the leadership of school-season guest groups.
Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry through Guest Services.
Develop and equip staff to participate in comprehensive stewardship of Guest Services.
Support a culture of safety at camp for staff, guests, volunteers and visitors.
Maintain an appropriate staffing level, both paid and volunteer, to efficiently support summer and school season Guest Services responsibilities.
Prepare and manage budgets for the program, special program and housekeeping mission units at camp.
Evaluate the school season calendar to maximize ministry and financial impact.
Identify and provide opportunities for staff in continuing education, leadership development, career-pathing and cross-training through a consistent and accountable evaluation process.
Demonstrate a desire to grow through engagement in the Individual Development Plan process and participation in training and development opportunities.
Foster department staff participation in the Individual Development Plan process as well as other training and development opportunities.
Intentionally pursue opportunities in mission leadership, personal growth, and development.
Conduct periodic reviews of supervised Guest Services and Housekeeping staff.
Maintain a pipeline of potential Guest Services staff that includes people from a diverse background.
Engage with Senior Leadership to expose Guest Services staff to broader Young Life initiatives.
Recruit, hire and train the Housekeeping supervisor.
Lead department staff in the execution of daily responsibilities with attention to the standards and metrics required for excellent camp operations.
Advocate for innovative improvements to rides, activities, recreation, program support, audio-visual systems, medical and housekeeping.
Equip the Housekeeping Supervisor with intentional, well-informed support and direction.
Respond aggressively to solve problems that negatively impact guests.
Participate in structured, year-long training process with peer resource coach.
Attend annual departmental training.
Achieve certification as a Challenge Course Operator through Young Life’s national training.