Timber Wolf Lake - Guest Services Manager III

Young Life•Lake City, MI

3d•Onsite

About The Position

This role is for a Guest Services Manager III at Timber Wolf Lake, a Young Life camp. The position requires a deep understanding of Young Life's ministry, strategy, and mission, with a strong emphasis on spiritual formation, attentive hospitality, interpersonal relationships, comprehensive stewardship, talent development, and embracing excellence. The manager will be responsible for fostering an environment where staff grow in their relationship with Jesus, providing Christ-like service to guests, staff, and vendors, managing ministry resources with integrity, developing staff through training and evaluation, and ensuring excellent camp operations. The role also involves recruiting, hiring, and training staff, including a Housekeeping Supervisor, and maintaining a pipeline of potential Guest Services staff. A key aspect of the role is to represent Young Life positively and professionally, ministering to young people and embodying Christ-like hospitality.

Requirements

BA/BS degree or equivalent life experience
Demonstrate understanding of Young Life ministry, strategy and mission
Spiritual maturity
Experience training and leading teams
Self-starter who takes initiative and teaches others to do the same.
Ability to organize and prioritize tasks.
Ability to manage time of self and others.
Able to communicate a sense of warmth, hospitality and concern for guests, vendors and staff.
Must be able to convey a sense of Christ-like hospitality and concern for guests and staff.
Must be able to work with and minister to the volunteer high school and college-age young people who attend our camp.
Must profess a belief in Jesus Christ as their personal Savior and Lord.
Must subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith.
Employees and volunteers of Young Life, during working and nonworking hours, shall be ready, willing and able to fulfill such ministry functions as may be required by the organization.
Employees and volunteers of Young Life, during working and nonworking hours, shall refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life.
Employees and volunteers of Young Life, during working and nonworking hours, shall abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities.

Nice To Haves

Experience in a camp setting.
Experience with budget management.
Experience in hospitality or guest services.
Experience in staff development and training.

Responsibilities

Intentionally provide opportunities for staff to grow deeper in their relationship with Jesus.
Develop an annual personal spiritual growth plan with direction from supervisor.
Foster an environment where department staff have opportunities for ongoing spiritual development.
Prepare and lead bible studies/devotionals for department staff on a routine basis.
Equip servant leaders who anticipate and respond to the needs of guests, staff, and vendors, through Christ-like service.
Establish a department posture of service that anticipates guest needs and responds with professionalism.
Exemplify guest-focused service and act as a pace-setter for camp staff in providing attentive hospitality.
Perform hosting duties regularly, both during the summer and school season camping seasons.
Supervise the training and scheduling of staff that have hosting responsibilities.
Serve in the role as camp resource for the summer assigned staff and attend morning meetings regularly in the summer.
Build relationships that reflect the character of God with guests, staff, vendors, and neighbors to foster healthy community.
Ensure department staff demonstrate the importance of their interpersonal relationships and promote a healthy community.
Foster interdependent relationships with leaders of other departments at camp and lead the Guests Services team in building bridges with other departments.
Pursue relationships with summer assigned staff and families and the leadership of school-season guest groups.
Manage with integrity the finances, people, buildings, and equipment that have been entrusted to the ministry through Guest Services.
Develop and equip staff to participate in comprehensive stewardship of Guest Services.
Support a culture of safety at camp for staff, guests, volunteers, and visitors.
Maintain an appropriate staffing level, both paid and volunteer, to efficiently support summer and school season Guest Services responsibilities.
Prepare and manage budgets for the program, special program, and housekeeping mission units at camp.
Evaluate the school season calendar to maximize ministry and financial impact.
Identify and provide opportunities for staff in continuing education, leadership development, career-pathing, and cross-training through a consistent and accountable evaluation process.
Foster department staff participation in the Individual Development Plan process and other training and development opportunities.
Intentionally pursue opportunities in mission leadership, personal growth, and development.
Conduct periodic reviews of supervised Guest Services and Housekeeping staff.
Maintain a pipeline of potential Guest Services staff that includes people from a diverse background.
Engage with Senior Leadership to expose Guest Services staff to broader Young Life initiatives.
Recruit, hire, and train the Housekeeping supervisor.
Lead department staff in the execution of daily responsibilities with attention to the standards and metrics required for excellent camp operations.
Advocate for innovative improvements to areas such as rides, activities, recreation, program support, audio-visual systems, medical, and housekeeping.
Equip the Housekeeping Supervisor with intentional, well-informed support and direction.
Respond aggressively to solve problems that negatively impact guests.
Participate in a structured, year-long training process with a peer resource coach.
Attend annual departmental training.
Achieve certification as a Challenge Course Operator through Young Life’s national training.