Guest Services Liaison Emergency Department

Banner Health•Tucson, AZ

3d•Onsite

About The Position

This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests. The Guest Service Liaison will serve as the vital connection between our patients and care teams in the Emergency Department. In this dynamic role, you'll demonstrate your exceptional customer service skills by conducting comfort rounds, responding to call lights, and anticipating patient needs before they're even expressed. Your strong communication abilities and genuine service-oriented attitude will help create a welcoming, supportive atmosphere during patients' most vulnerable moments. We need a self-starter who can adapt quickly to changing priorities while maintaining strict HIPAA and PHI compliance standards. If you possess the unique combination of calmness under pressure, proactive problem-solving skills, and an eagerness to learn and grow, this is your opportunity to make a meaningful difference in patient care every single day.

Requirements

High school diploma/GED or equivalent working knowledge.
Must have the ability to handle ongoing face-to-face contact with patients, guests and staff.
Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff.

Nice To Haves

Additional related education and/or experience preferred.

Responsibilities

Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.
Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed.
Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.
Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.
Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
Answers phone, transfers calls, takes messages and relays messages and information as needed.
Provides tours of the facility and walks customers to appropriate areas within the facility.
Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience.