Guest Liaison

Onni Group • Chicago, IL

21h • Onsite

About The Position

The Guest Liaison is responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.

Requirements

• High school diploma/GED and completion of a craft apprenticeship, or an equivalent High School Degree or equivalent
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Excellent customer service orientation and excellent interpersonal skills
• Excellent oral and written communication skills

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism in both presentation and verbiage; accommodating special requests whenever possible.
• Assist guests in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Means of communication include telephone, mail, and personal verbal conversation.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Complies with Work Rules and Standards of Conduct. Reports any deficiencies within these regulations to management.
• Works harmoniously and professionally with co-workers, supervisors, and third party vendors.
• Unique concierge knowledge and execution.
• Ability to assist guest with recommendations and reservations within the capacities of food and beverage, leisure, transportation and professional service inquiries.
• Assist guest where necessary with bringing in, delivering, and storing of luggage.
• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
• Input and follow up on workorders.
• Assist with hotel reservations; including quoting, creation and modification.
• Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
• Learn resident/guest names and anticipate needs and while exceeding expectations.
• Availability to work unique hours including but not limited to mornings, nights, weekends, and holidays per management discretion.
• Effectively troubleshoot and utilize conflict resolution skillsets to make point-of-contact decisions.
• Completes required daily reports, and checklists.
• This role requires one Overnight shift per week.

Benefits

• Competitive pay and a Comprehensive Benefit Package
• Health Saving Account
• Flexible Saving Account
• Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED