GUEST SERVICES LEAD-THE GUILD HOUSE

Cameron Mitchell Restaurants•Columbus, OH

20h•Onsite

About The Position

CAMERON MITCHELL RESTAURANTS is seeking a HOST to join our team! We are Great People Delivering Genuine Hospitality. The role of Guest Services is to make “Raving Fans” of our Associates, Guests, Purveyors, Partners, and the Communities in which we do business. This is achieved by creating a positive first impression and making our guests feel welcome on the phone and in person. Guest Services controls the seating of the guests in the dining room to assure the quality of service, guest satisfaction, and maximize sales opportunities.

Requirements

A genuine approach to hospitality
Individuals who exemplify leadership, kindness, and positivity
“Yes is the Answer!” Mentality
Those who value teamwork, family, and community

Responsibilities

Reports to work on time as indicated on the work schedule.
Ensures uniform meets restaurant requirements and is maintained and cleaned.
Practices positive personal hygiene and cleanliness habits during all work shifts.
Exemplifies hospitality standards.
Answers guests' questions about the restaurant.
Handles requests and complaints with guest satisfaction as the priority.
Cooperates with management and co-workers to assist others with duties, if needed.
Communicates suggestions for improvement in a positive fashion.
Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.
Reports potentially unsafe conditions and uses materials and equipment properly.
Knows emergency procedures in the restaurants.
Performs all duties and maintains knowledge of all standards and procedures as stated in the associate handbook.