Supervisor Guest House – Reinhart Guest House

Bon Secours Mercy Health • Richmond, VA

4d

About The Position

Under general supervision, the Supervisor, Guest House will manage the day-to-day operations and upkeep of the guest house, achieving the optimum standards of hospitality service to our guests in a manner consistent with the Bon Secours Mercy Health's (BSMH) mission, philosophies, and policies. The Supervisor, Guest House will maintain primary interface with guests, volunteers, and other house staff. Essential Job Functions Processes reservations and referrals for all incoming guests; makes and adjusts room assignments to ensure effective operation of the guest house and optimal services for families. Assists with check in and check procedures to include explanation and clarification of policies and procedures and orientation tours. Develops and coordinates implementation of new or modified programs and services that support guest house families. Responsible for hiring, training and management of four guest house assistants. Serves as internal and external liaison and provides problem resolution for guest services issues. Assure timely communication with guests regarding changes in schedules and/or activities. Maintains on-call status. Assists in coordination of Evelyn D. Reinhart Guest House public relations (PR), fund raisers and marketing efforts. Develops training and procedural manuals, and newsletters, as appropriate. Partner with the Foundation to support philanthropic operations, including accurate tracking and reporting of donation revenue, adherence to established cash handling processes, support of donor stewardship efforts, and identification of grateful patients and families. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Requirements

• BLS Basic Life Support – American Heart Association (required)
• Bachelors, Hospitality Management, Human Services, or related field (required)
• 3 years' experience in progressively responsible management, preferably in one key area of hotel management (required)
• Computer Skills
• Writing Skills
• Budgeting & Financial Acumen
• Evaluate employee performance
• Analyzing data or information
• Scheduling
• Fund Raising
• Attention to detail
• Acceptance of authority
• Critical thinking
• Communication with family members
• Teamwork
• Conflict resolution
• Active listening
• Relationship building
• Ability to use personal computers and related software applications, including the ability to create, compose and edit written materials in normal business media and social media.
• Knowledge of supplies, equipment and/or services ordering and inventory control

Nice To Haves

• Experience with event planning and supporting the planning of fundraising activities (preferred)
• Experience working with diverse populations or cross-cultural competence (preferred)
• Experience creating and maintaining administrative decisions, recordkeeping systems and procedures (preferred)

Responsibilities

• Processes reservations and referrals for all incoming guests; makes and adjusts room assignments to ensure effective operation of the guest house and optimal services for families.
• Assists with check in and check procedures to include explanation and clarification of policies and procedures and orientation tours.
• Develops and coordinates implementation of new or modified programs and services that support guest house families.
• Responsible for hiring, training and management of four guest house assistants.
• Serves as internal and external liaison and provides problem resolution for guest services issues.
• Assure timely communication with guests regarding changes in schedules and/or activities.
• Maintains on-call status.
• Assists in coordination of Evelyn D. Reinhart Guest House public relations (PR), fund raisers and marketing efforts.
• Develops training and procedural manuals, and newsletters, as appropriate.
• Partner with the Foundation to support philanthropic operations, including accurate tracking and reporting of donation revenue, adherence to established cash handling processes, support of donor stewardship efforts, and identification of grateful patients and families.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees