Guest Services Associate - WorldMark The Lake House
About The Position
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Their dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep their work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations. Hospitality is at the heart of all they do at Travel + Leisure Co. Here, you’ll find an inclusive environment where they deliver excellence and take time to have fun, celebrate together, and support one another. They're always looking ahead to what’s next and how they can strengthen their business, its neighboring communities, and the customer experience. Join their global team and build a career where memories start with you. They are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. They provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. They believe that all vacation moments start with their associates, and they’re proud of their global teams that turn vacation inspiration into exceptional travel experiences.
Requirements
- Professional appearance and a positive, can-do attitude.
- Excellent communication skills with the ability to read, write and understand English.
- Ability to solve problems with minimal supervision.
- Basic math skills and knowledge of proper cash handling procedures.
- Ability to multitask and work in a fast paced environment.
- Strong attention to detail and organization skills.
- Basic computer and office skills.
Responsibilities
- Bring smiles to guests from around the world by providing warm welcomes.
- Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
- Process cash and credit card transactions strictly following established procedures.
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
- Reserve and confirm reservations for individuals and/or groups.
- Provide guests with room rate quotes.
- Respond to guest inquiries and concerns as quickly and completely as possible.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off including 12 vacation days and 6 holidays per year, prorated based on your hire date.
- Sick leave in accordance with applicable laws and/or ordinances
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
