Guest Services Lead - Davis Center at the Harlem Meer
About The Position
The Davis Center at the Harlem Meer is a brand new, state-of-the-art recreational facility located in New York City's iconic Central Park. It features a 1.25-acre outdoor area with an elliptical pool that converts to a public green space in spring and fall, and an ice rink in the winter. An adjacent 34,000 sq ft building includes locker rooms, restrooms, and a large indoor gathering space. Managed by HAR SFM, LLC, a Sports Facilities Companies (SFC) organization, the Davis Center aims to be a hub for recreational and community programming, focusing on fun, fulfillment, and service to enrich the community and foster career and personal growth for its team members. SFC is recognized as a Top Workplace and is known for its collaborative, mission-focused, and entrepreneurial culture.
Requirements
- A strong passion for serving
- Proficient administration skills
- Proven ability to learn new software programs
- Proven success in managing multiple tasks at one time
- Experience and success in customer service, leadership, and organization
- Action-oriented personality with a 'get it done' attitude and proficiency for efficiency
- Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
- Commitment to delivering first-class customer service
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast-paced environment
- Must be detail-oriented and have outstanding organizational skills
- Ability to remain calm and focused in difficult and stressful situations
- Must be respectful and friendly to our athletes, members, guests, visitors, spectators, leaders, and fellow Team Members
- Commitment to the safety and wellbeing of others
- Must be age 16 or older
Nice To Haves
- Previous supervisory experience is preferred
Responsibilities
- Serves as Guest Services shift lead when assigned
- Assists with training and monitoring quality control for the Guest Services department
- Ensure every guest/member receives a warm welcome and a fond farewell during their visit
- Assists with inbound and outbound phone calls while consistently delivering our Guest 1st Service Standards
- Directly assists customers with program registrations, point-of-sale transactions, inventory counting, way finding, and event and program information
- Perform basic mathematical computations, balance drawers, and manage daily income
- Reconcile cash boxes per proper procedure
- Cultivate an environment of first-class guest service with enthusiasm to all visitors
- Be knowledgeable about prices, programming, and the daily facility schedule
- Maintain confidentiality with guest and Team Member information
- Resolve all guest concerns and complaints and/or direct to appropriate Manager
- Actively share guest feedback to appropriate Team Members and managers
- Executes light cleaning duties in and around their workstation
- Serve as a Birthday Party Captain when interested and assigned
- Help ensure all birthday parties are being executed properly and the level of service is first-class
- Additional duties as assigned by management
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
