Guest Services Lead
About The Position
Be part of something new! Healthy Living is opening a new store in Clifton Park and is seeking a welcoming, service-minded Guest Service Lead to join our team! If you love connecting with people, creating memorable guest experiences, and bringing a positive energy to the front end, we’d love to meet you! Position Overview: For our Guest Services Lead, it’s all about HOSPITALITY! They love to connect, serve, listen, and operate in a super busy, high-energy part of the store. Our Guest Services team is the heartbeat of the store; you will be working with a super dedicated, skilled, and caring bunch of people whose job is to take the very best care of our guests and to communicate effectively with our entire staff, keeping them up to speed on all issues that guests bring to their attention. The Guest Services Lead will be responsible for overseeing the daily operations with - and in the absence of - the Guest Services Manager, ensuring that all staff members are thoroughly trained in POS systems, hospitality standards and expectations, and company policies. The Guest Services Lead’s expertise will cultivate a high performing, engaged team committed to delivering service that creates a lasting, positive impression for all guests.
Requirements
- High School Diploma or equivalent
- At least 2 years of previous customer service experience, preferably in a retail environment
- At least 1 year of previous cash handling experience
- Previous experience with POS systems
Responsibilities
- Provides day-to-day direction and support to Guest Service Associates, helping create a welcoming, positive, and hospitable guest experience.
- Supports associates in following Healthy Living’s Guest Service philosophy and delivering friendly, genuine, and professional service.
- Helps associates with guest requests, returns, special orders, product questions, and other service needs, involving the appropriate leadership when needed.
- Supports Front End associates with register procedures, opening and closing tasks, and accurate cash handling.
- Helps maintain a clean, organized, and welcoming Front End and Guest Service area.
- Assists with training and onboarding new Guest Service Associates and provides ongoing coaching and support.
- Works with the Guest Service Manager to prioritize tasks and support staffing needs during busy periods.
- Leads by example, encouraging teamwork, communication, and a strong culture of hospitality.
- Communicates guest feedback, operational concerns, and opportunities for improvement to the Guest Service Manager.
Benefits
- Generous store discount: 20% off center store items and cafe, 30% off wellness, 20% off wine, and 10% off beer
- Full-time staff accrue 2 weeks PTO, 3 weeks after 1 year of service
- Part-time staff accrue up to 40 hours of sick time a year
- Health Insurance, for single health benefits employee pays 25%, company pays 75%. For employee plus one or family the split is 50/50
- For full-time staff - 401(k): 100% vested from day one! Employer match: 100% match of the first 3% of the staff member’s contribution. 50% match on the staff member’s contribution above 3% and up to 5%.
- Well Being Program
- Premium Membership access to Insight Timer app
- Employee Assistance Program
- Celtics Tickets
- Health Spending Account
- Time off!
- Vision Insurance
- Dental Insurance
- Short Term Disability Insurance
- Critical Illness Insurance
- Life Insurance
- Flex Spending Accounts
- Health Spending Accounts
- Income advance program with North Country Federal Credit Union - AKA a loan program, another way we help you get money!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
