Guest Services Lead
About The Position
Torreon Golf Club is seeking a Guest Services Lead! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. The Guest Services Lead at Torreon Golf Club is responsible for overseeing daily outside service operations while delivering an exceptional arrival and departure experience for our members and guests. This position serves as the on-site leader for the outside services team and ensures that Torreon’s high standards of professionalism, organization, and hospitality are consistently met. Position Overview The Guest Services Lead manages cart staging, bag drop operations, practice facility presentation, and overall flow of play. This individual sets the tone for service culture by leading by example and providing direction, training, and support to Outside Services Attendants.
Requirements
- Strong leadership skills
- Reliability
- Proactive approach to problem-solving
- Excellent communication skills
- Attention to detail
- Ability to manage multiple moving parts during busy tee times and events
- Ability to foster a positive, team-first culture
- Ability to ensure members consistently feel welcomed and valued
Nice To Haves
- Thrive in a hospitality environment
- Highly focused on providing superior service
Responsibilities
- Supervise and coordinate daily outside service operations
- Ensure carts are cleaned, prepared, and staged to club standards
- Oversee bag handling and storage with care and professionalism
- Maintain the driving range, short game areas, and practice facilities
- Monitor pace of play support and first tee organization
- Serve as a communication bridge between the golf shop and outside staff
- Assist with tournament setup, signage placement, and special event preparation
- Train and mentor outside service staff on service standards and procedures
- Ensure all areas (bag drop, cart barn, staging areas) remain clean and organized
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
