Zoo Guest Services Lead

Dundee Township Parks District•Carpentersville, IL

1d•Onsite

About The Position

Lead the Guest Experience at Randall Oaks Zoo! Are you passionate about customer service, leadership, and creating memorable experiences for guests? The Dundee Township Park District is seeking a Zoo Guest Services Lead to help oversee daily front-of-house operations at Randall Oaks Zoo. This role is perfect for an organized, energetic individual who enjoys working with people, leading a team, and contributing to a fun and welcoming environment for visitors of all ages.

Requirements

Associate's or Bachelor's degree in Business, Hospitality, or a related field preferred.
Three years of progressively responsible experience in hospitality, guest services, recreation, tourism, or a similar field preferred.
Previous leadership or supervisory experience is highly desired.
Strong organizational, communication, and customer service skills.
Comfortable handling cash and managing multiple priorities in a fast-paced environment.
Proficient with Microsoft Office and willing to learn recreation and point-of-sale software systems.
Able to remain calm and make sound decisions during emergencies or high-stress situations.
Bilingual English/Spanish skills are strongly preferred.
Ability to work outdoors in varying weather conditions and perform moderate physical activity.

Responsibilities

Provide exceptional customer service and oversee the overall guest experience throughout the Zoo.
Open and prepare front-of-house operations each day.
Handle cash, credit card, and other financial transactions accurately and responsibly.
Maintain inventory for the gift shop and concession areas.
Lead, support, and supervise a team of seasonal cashiers.
Complete inspections, reports, and operational records in a timely manner.
Monitor zoo grounds, signage, walkways, parking areas, and safety equipment.
Assist with custodial, maintenance, and safety-related tasks as needed.
Serve as the on-site incident commander during zoo operating hours when necessary.
Represent the Dundee Township Park District with professionalism, positivity, and excellent customer service.