Guest Services II – Edinborough Park

City of Edina • Edinborough Park 7700 York Avenue South Edina, MN

6d • Onsite

About The Position

This position is responsible for providing a welcoming environment and excellent customer service to all park guests as Edinborough Park's first point of contact. Responsibilities include greeting all guests, operating a point-of-sale (POS) system, providing facility information and direction in-person and on the phone regarding the following: hours & scheduling, rules and policies, birthday parties and group rentals, park amenities, & memberships & fees.

Requirements

• Must be able to stand for extended periods of time and work in a busy and at times loud atmosphere.
• Flexibility is a must.
• Applicants must be 18 years of age or older.

Nice To Haves

• Customer service experience preferred.
• Excellent communication skills.
• General office experience a plus.

Responsibilities

• Utilize the point-of-sale (POS) system to sell all types of admissions, (memberships, day-passes, punch cards) and merchandise, as well as assist in birthday package sales.
• Greet guests answer the phones promptly giving complete and accurate information regarding facility hours, schedules, facilities, cultural programming, park or group rental information, birthday parties, etc.
• Keep accurate records of attendance by checking-in all guests of the facility.
• Assist with special events as needed.
• Responsible for checking-in birthday party reservations, including providing instruction and directions for birthday party guests.
• Greeting groups, providing materials, directions and taking collecting payment upon group arrival.
• Performs opening and closing duties as requested.
• Maintains a clean facility throughout scheduled shift.
• Responsible for cash register operations, with the ability to accurately make change.
• Maintain a clean facility & personal workspace. This includes and is not limited to assisting maintenance in the cleaning & organization, set up & tear down of facility rentals, special events, and daily operations
• Enforces rules and policies of the facility, and does so in a respectful, professional manner.
• Arrives to work on time and when scheduled. Arranges for a substitute if necessary.
• Remains proactively productive with downtime.
• Provides excellent customer service by being friendly, tactful, and courteous and by always maintaining an alert and professional posture.
• Maintains professional appearance at all times as to both dress and personal hygiene.
• General Office and Administrative duties as assigned.

Benefits

• Free annual membership (Pool & Track)
• Discounted daily admission (Playpark and/or Pool & Track)
• Safe and Sick Time - Employee earns one hour of sick and safe time for every 30 hours worked and can earn a maximum of 48 hours each year unless the employer agrees to a higher amount. Can be used for: the employee’s mental or physical illness, treatment, or preventive care a family member’s mental or physical illness, treatment or preventive care absence due to domestic abuse, sexual assault or stalking of the employee or a family member closure of the employee’s workplace due to weather or public emergency or closure of a family member’s school or care facility due to weather or public emergency when determined by a health authority or health care professional that the employee or a family member is at risk of infecting others with a communicable disease
• Time and a half pay for time worked on holidays if the facility is open

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed