Guest Services/Host -Big Rock Italian Chophouse

Cameron Mitchell External•Birmingham, MI

5d•Onsite

About The Position

CAMERON MITCHELL RESTAURANTS is seeking a HOST to join our team! Our mission is to be Great People Delivering Genuine Hospitality. The role of Guest Services (Host) is to make “Raving Fans” of our Associates, Guests, Purveyors, Partners, and the Communities in which we do business. This involves creating a positive first impression and making our guests feel welcome on the phone and in person. Guest Services controls the seating of the guests in the dining room to assure the quality of service, guest satisfaction, and maximize sales opportunities.

Requirements

Genuine approach to hospitality
Exemplify leadership, kindness, and positivity
"Yes is the Answer!" Mentality
Value teamwork, family, and community

Responsibilities

Make raving fans of associates, guests, purveyors, partners, and the communities.
Create a positive first impression and make guests feel welcome on the phone and in person.
Control the seating of guests in the dining room to assure quality of service, guest satisfaction, and maximize sales opportunities.
Reports to work on time as indicated on the work schedule.
Maintain and clean uniform that meets restaurant requirements.
Practice positive personal hygiene and cleanliness habits during all work shifts.
Exemplify hospitality standards.
Answer guests' questions about the restaurant.
Handle requests and complaints with guest satisfaction as the priority.
Cooperate with management and co-workers to assist others with duties, if needed.
Communicate suggestions for improvement in a positive fashion.
Follow all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.
Report potentially unsafe conditions and use materials and equipment properly.
Know emergency procedures in the restaurants.
Perform all duties and maintain knowledge of all standards and procedures as stated in the associate handbook.