GUEST SERVICES/HOST -BIG ROCK ITALIAN CHOPHOUSE

Cameron Mitchell Restaurants•Birmingham, MI

5d•Onsite

About The Position

The Guest Services/Host role at BIG ROCK ITALIAN CHOPHOUSE, part of CAMERON MITCHELL RESTAURANTS, is responsible for creating a positive first impression and making guests feel welcome, both on the phone and in person. This role is crucial in controlling the seating of guests to ensure quality of service, guest satisfaction, and to maximize sales opportunities. The company emphasizes a culture of "Great People Delivering Genuine Hospitality" and aims to make "Raving Fans" of associates, guests, purveyors, partners, and the community.

Requirements

A genuine approach to hospitality
Individuals who exemplify leadership, kindness, and positivity
"Yes is the Answer!" Mentality
Those who value teamwork, family, and community
Reports to work on time
Uniform meets restaurant requirements and is maintained and cleaned
Practices positive personal hygiene and cleanliness habits
Exemplifies hospitality standards
Answers guests' questions about the restaurant
Handles requests and complaints with guest satisfaction as the priority
Cooperates with management and co-workers to assist others with duties, if needed
Communicates suggestions for improvement in a positive fashion
Follows all national, state, and local safety, health, and sanitation guidelines
Reports potentially unsafe conditions
Uses materials and equipment properly
Knows emergency procedures in the restaurants
Performs all duties and maintains knowledge of all standards and procedures as stated in the associate handbook

Responsibilities

Make "Raving Fans" of associates, guests, purveyors, partners, and the communities.
Create a positive first impression and make guests feel welcome on the phone and in person.
Control the seating of guests in the dining room to assure quality of service, guest satisfaction, and maximize sales opportunities.
Report to work on time as indicated on the work schedule.
Ensure uniform meets restaurant requirements and is maintained and cleaned.
Practice positive personal hygiene and cleanliness habits during all work shifts.
Exemplify hospitality standards.
Answer guests' questions about the restaurant.
Handle requests and complaints with guest satisfaction as the priority.
Cooperate with management and co-workers to assist others with duties, if needed.
Communicate suggestions for improvement in a positive fashion.
Follow all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.
Report potentially unsafe conditions and use materials and equipment properly.
Know emergency procedures in the restaurants.
Perform all duties and maintain knowledge of all standards and procedures as stated in the associate handbook.