Guest Services Host

NORTHBAY LLC•North East, MD

27d•Onsite

About The Position

The Guest Services Host plays a pivotal role in creating a welcoming and positive experience for all guests visiting our establishment. This position is responsible for managing guest interactions with professionalism, warmth, and efficiency, ensuring that each visitor feels valued and attended to. The Guest Services Host will coordinate seating arrangements, manage waitlists, and provide accurate information about services and amenities. By anticipating guest needs and resolving any concerns promptly, the host helps maintain high customer satisfaction and supports the overall reputation of the business. This role requires excellent communication skills and a friendly demeanor to foster a hospitable environment that encourages repeat visits. To serve as weekend & summer host for rental groups on a rotating basis. Daily opening and closing procedures, attend to the guests' needs, meals, adventure activities and program events.This individual will also be largely responsible for guest-oriented duties of the department and general care of the property.

Requirements

High school diploma or equivalent.
Previous experience in a customer service or hospitality role.
Strong verbal communication skills.
Ability to stand for extended periods and manage a fast-paced environment.
Basic computer skills for managing reservations and guest information.
Demonstrated ability to work independently and as a team member
A high comfort level in working closely with youth
Strong communication skills required, both verbal and written.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision: abilities required by this job include close vision, distance vision and ability to adjust focus.
The job functions of this position requires that you will be in the outdoors in all-weather including but not limited to rain, snow sleet, high wind, cold, heat, and may be exposed to biting and/or stinging insects to include but not limited to ticks, chiggers, mosquitoes, flies and bees. Extensive walking and standing is required of this position.
The noise level in the work environment is usually moderate.

Nice To Haves

Experience working with volunteers desired
Experience working in a restaurant, hotel, or similar guest-facing environment.
Familiarity with reservation and point-of-sale software systems.
Multilingual abilities to assist a diverse guest population.
Conflict resolution and problem-solving skills.
Certification in hospitality or customer service training programs.

Responsibilities

Act as a liaison between the property operation and the user groups of the facility. (Must be able to coordinate interdepartmentally with issues involving housing, snack bar, store, meals, adventure, waterfront, maintenance issues...etc.)
Assist weekend/summer program directors with program needs and recreation equipment, (e.g., gym equipment, sound systems, program set-up.)
Applicant must possess the ability to work with people and build trusting relationships even though those relationships may be transient in nature
Assist in hospitality, recreation and program areas as needed, such as pools, game room, adventure activities and waterfront
Must be trained to have a working knowledge of audio/visual equipment
Conduct orientation trainings with kitchen work crews
Respond, assist and coordinate camp response to emergencies
Respond, assist and coordinate any facilities/grounds problems and/or emergencies
Complete other tasks and projects as assigned by the Guest Services Coordinator
Other duties as assigned