Guest Experience Host

BCC Hospitality Services LLC • Miami, FL

7h • $0 - $20 • Onsite

About The Position

This role supports the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role.

Requirements

• Minimum 1 year relevant experience. preferably at either a hotel, serviced apartment.
• Graduate from hotel school is preferred
• Strong interpersonal and communications skills, outgoing and people orientated.
• Excellent command of both written and spoken English.
• Proficiency in a second language would be a definite advantage

Nice To Haves

• Creative, presentable and self-motivated with a fun and positive personality
• Very flexible and able to adapt to different situations, taking enjoyment from everyday being different
• Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
• Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.
• Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Responsibilities

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival to departure
• Deliver the brand promise and provide exceptional guest service at all times
• Register and escort all arrivals according to established procedure
• Liaise with other departments and necessary outside contracts to ensure excellent service delivery
• Handle all guest complaints and inquiries in a courteous and efficient manner

Benefits

• Dine at our team Canteen and save on meals!
• Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?
• Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups.
• Enjoy discounts at our restaurants and bars.
• Speak up & put your own ideas into actions. Think differently!
• Discounted transportation passes and parking nearby.
• Enjoy an annual paid Fun Leave, a day dedicated of having a blast!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed