Guest Experience Host

CAMP•Edina, MN

2d•Onsite

About The Position

CAMP is seeking a highly energetic, charismatic, and multi-talented individual to join our team! The Guest Experience Host serves as a crucial frontline representative, seamlessly blending immersive performance in the experience with driving retail sales and providing magical guest service across the entire store.

Requirements

Must be 18 years of age or older.
Must be local to the area.
Must be authorized to work in the United States.
Energy, enthusiasm, and a guest-first mindset.
Passion for selling and working with people.
Prior experience in retail, child-care, child development/education, or performing arts.
Patience, warmth, joy, and humor.

Responsibilities

Deliver Performance: Confidently learn, memorize, and deliver scripted dialogue as well as improvised material within the immersive experience space.
Facilitate Play: Lead guided programming and play-based experiences, including Toy Demos & Guided Play and Leading Crafts or Slime, maintaining high energy and enthusiasm while interacting with all ages.
Host & Direct: Serve as a Character Host (Mascot Handler) to direct and supervise guest flow, including line management for character meet-and-greets, ensuring safety and efficiency.
Adapt & Engage: Adapt programming to different age groups and group sizes, modeling playfulness and fun to encourage full guest immersion.
Drive Sales: Achieve sales targets and KPIs by providing best-in-class selling experiences. Engage in conversations with families to introduce them to relevant products and unique items, ultimately leading to purchases.
Magical Service: Welcome every guest with a custom greeting and bring the CAMP brand to life by performing your own magic door entrance.
Personal Shopping: Customize personal shopping experiences based on family interests and what they’d like to bring home that day, checking them out at the register, and sharing information on upcoming programs.
Build Loyalty: Build a repeat customer base by creating a sales culture that is approachable, unique, and tailored to individual customer needs.
Setup & Breakdown: Open and close the experience and store spaces, including daily setup, safety checks, and end-of-day breakdown.
Store Readiness: Assist in merchandising and replenishing the sales floor to ensure the store is fully stocked and always customer-ready.
Back of House: Assist with Back of House and stock room tasks to ensure organized and efficient store operations.
Cleanliness & Safety: Uphold safety protocols, perform ongoing cleaning, sanitizing, and resetting of play and retail areas to maintain cleanliness and tidiness.
Team Collaboration: Communicate customer/store needs to leadership, collaborate with team members to deliver seamless experiences, and contribute to a positive, flexible, and solution-oriented team culture.