Guest Services Front Desk Ambassador - Hiring Bonus
About The Position
Accessible only by sea or sky, Little Palm Island is a private island sanctuary where time slows and guests reconnect with what matters most. As a MICHELIN Three-Key destination, our culinary program is defined by intention, restraint and precision within an intimate dining environment where every detail carries meaning. As our Guest Services Ambassador, your friendly, energetic, and professional demeanor will represent the face of our arrival experience. In this role, you will warmly welcome guests and assist them with grace and style as they embark on their dream vacation. At our beautiful Shore Station, you will expertly check in arriving guests, setting the tone for an unforgettable stay. If you have a passion for exceptional service and enjoy connecting with people from around the world, we invite you to join our professional and dynamic team—delivering a level of service found nowhere else in the Keys.
Requirements
- Passionate about delivering exceptional guest experiences
- Strong communication skills
- High energy
- Keen attention to detail
- A warm and welcoming smile
- Efficient, observant, personable, and highly responsive
- Consistently anticipating and exceeding guest needs
Responsibilities
- Provide a warm welcome and a fond farewell to guests upon arrival and departure at the Shore Station
- Serve as a knowledgeable resource for guest inquiries, special requests, and concerns, ensuring timely and professional resolution
- Complete the daily Front Desk checklist to maintain compliance with all service standards and operational procedures
- Proactively engage with guests throughout the Shore Station, offering personalized recommendations and assistance
- Review and reconcile guest bills for accuracy, process payments, and ensure proper posting of charges
- Remain well-informed on all current and upcoming resort activities, local attractions, and dining options to enhance the guest experience
- Assist with bell services, including tagging, transporting, and handling luggage (must be able to lift and load onto a bell cart)
- Provide valet services by safely parking and retrieving guest vehicles
- Maintain cleanliness and organization of all work areas in accordance with resort standards
Benefits
- health benefits
- paid time off
- matching 401(k)
- travel privileges
- Hiring Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
