Front Desk/Guest Services Associate

Pozez Jewish Community Center of Northern Virginia•Fairfax, VA

3d•Onsite

About The Position

The Pozez Jewish Community Center of Northern Virginia (Pozez JCC) requires the talents and skills of an experienced Guest Services Associate. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service while also being very professional and disciplined. This person will undertake all receptionist and clerical duties at the desk of our main entrance. The goal is to make guests and visitors feel comfortable and valued while on our premises. The Pozez Jewish Community Center of Northern Virginia is a nonprofit organization dedicated to build a strong and vibrant community through meaningful opportunities to engage in Jewish life. The J welcomes individuals of all ages, abilities, ethnicities, faiths and backgrounds. Our activities span five counties and touch more than 10,000 individuals each year through cultural, educational, wellness programs and Israel celebrations. We build Jewish connection, community and peoplehood with the 70,000+ Jews who call Northern Virginia their home.

Requirements

High school degree
Two or more years of successful experience working in customer service, reception, front desk, or other public facing concierge positions
Excellent verbal and written communication skills
Computer literacy
Ability to work independently and collaboratively

Responsibilities

Greet and acknowledge members, guests, and visitors to the Pozez JCC
Create a positive and memorable experience for all who come to the Pozez JCC
Courteously answer telephone calls and guest inquiries, and direct them appropriately
Maintain office supply inventory for front desk
Keep a clean and neat work environment
Assist new members in completing initial forms
Assist current members and guests with any inquiries, paperwork, or basic membership information
Ensure security processes are administered for all those who enter the building
Administer membership card ID process
Work with all departments to ensure programmatic information is shared correctly
Print daily schedule nightly and for the weekend
Perform tasks requested by management staff when able