Guest Services Front Desk Agent
About The Position
The Guest Services Front Desk Agent is responsible for ensuring customer satisfaction and positive relations through daily interaction with all guests. This role involves delivering and promoting prompt, courteous, and friendly service, preparing and maintaining the cleanliness and organization of indoor and outdoor areas, and facilitating up-sales. The agent will work in conjunction with all staff in all departments, practicing positive communication and teamwork. Key duties include answering phone calls, voicemails, and emails, as well as checking in guests and taking payments for Beach and Cabana Rentals. The position requires punctuality, professional attire, and a positive attitude. Assistance with on-property activities or special events may also be required.
Requirements
- Must have the ability to stand/walk throughout the duration of the shift for up to 8+ hours working in all weather conditions
- Ability to lift a minimum of 20 pounds
- Excellent guest service skills
- Proficient with Microsoft Office and general computer knowledge
- Basic Cash Handling and POS knowledge
- Must have a strong attention to detail
- Ability to read and speak English in order to perform the duties of the job.
- Possesses computer skills, including, but not limited to, use of Microsoft Word, Excel, Checkfront, Square POS and Publisher.
Nice To Haves
- Previous Square knowledge useful
Responsibilities
- Ensure customer satisfaction and positive relations through daily interaction with all guests
- Deliver and promote prompt, courteous and friendly service
- Prepare and maintain cleanliness and organization of indoor and outside areas
- Facilitate up sales
- Works in conjunction with all staff in all departments, practicing positive communication and teamwork at all times
- Answers phone calls, voicemails, emails
- Checking in and taking payments for Beach and Cabana Rentals
- Expected to arrive on time, in professional attire, with a positive attitude
- Assist in activities on property or special events as needed
- Adhere to all opening and closing duties
- Performs other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
