Guest Services Front Desk Agent
About The Position
This role is responsible for ensuring customer satisfaction and positive guest relations through daily interactions. The agent will deliver and promote prompt, courteous, and friendly service, prepare and maintain the cleanliness and organization of indoor and outdoor areas, and facilitate up-selling. The position requires working in conjunction with all staff in all departments, practicing positive communication and teamwork. Responsibilities include answering phone calls, voicemails, and emails, as well as checking in guests and processing payments for Beach and Cabana Rentals. The role also involves assisting with on-property activities or special events as needed. Punctuality, professional attire, and a positive attitude are expected.
Requirements
- Must have the ability to stand/walk throughout the duration of the shift for up to 8+ hours working in all weather conditions
- Ability to lift a minimum of 20 pounds
- Excellent guest service skills
- Proficient with Microsoft Office and general computer knowledge
- Basic Cash Handling and POS knowledge
- Must have a strong attention to detail
- Ability to read and speak English in order to perform the duties of the job.
Nice To Haves
- Previous Square knowledge useful
- Possesses computer skills, including, but not limited to, use of Microsoft Word, Excel, Checkfront, Square POS and Publisher.
Responsibilities
- Ensure customer satisfaction and positive relations through daily interaction with all guests
- Deliver and promote prompt, courteous and friendly service
- Prepare and maintain cleanliness and organization of indoor and outside areas
- Facilitate up sales
- Works in conjunction with all staff in all departments, practicing positive communication and teamwork at all times
- Answers phone calls, voicemails, emails
- Checking in and taking payments for Beach and Cabana Rentals
- Expected to arrive on time, in professional attire, with a positive attitude
- Assist in activities on property or special events as needed
- Adhere to all opening and closing duties
- Other duties and responsibilities may be assigned
- Performs other duties as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
