Guest Services Event Staff

AEG Presents•New York, NY

2d•Onsite

About The Position

AEG is a global leader in sports and entertainment, hosting millions of guests annually across its venues worldwide. The company is committed to innovation, artistry, community, and sustainability. AEG seeks individuals who are eager to contribute to creating memorable experiences and making a difference. The Guest Services Event Staff plays a crucial role in ensuring a positive and safe environment for all attendees at events.

Requirements

0-2 years of related work experience
Able to work efficiently in a fast-paced environment
Exemplify a strong commitment and willingness to provide excellent customer service
Maintain a neat, clean and professional appearance
Possess strong interpersonal and communication skills
Sound judgement; able to make sound decisions
Available to work evenings, weekends, and holidays
Available part-time
Ability to work in varying conditions
Ability to lift 50 lbs. without assistance
Positive attitude with superior customer service skills
Availability to work nights, weekends, and holidays as needed according to venue schedule.
Ability to stand, walk, and climb stairs for long periods of time

Nice To Haves

Previous experience working in events
Knowledge of the music industry preferred

Responsibilities

Provide excellent customer service to all guests.
Assist guests with directional and informational inquiries.
Scan tickets upon entry and review them to direct guests to the appropriate area.
Control access points to prevent unauthorized entries.
Greet guests and resolve guest complaints, escalating concerns as necessary.
Operate coat check rooms within established guidelines.
Administer applicable wristbands for event entrance.
Monitor guest conduct to ensure a safe and secure environment.
Monitor alcohol consumption to ensure responsible service and prevent underage drinking.
Seat guests and assist ADA patrons.
Enforce all policies and procedures of the venue.
Complete all company and venue required training and participate in employee meetings.
Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
Monitor venue during guest arrival and exit to comply with fire department safety regulations.
Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.