Guest Services Employee - Seasonal

Lehigh Valley Zoo • North Whitehall Township, PA

3d • Onsite

About The Position

WANT TO WORK AROUND EXOTIC ANIMALS AND CONSERVATION LAND? DO YOU HAVE CUSTOMER SERVICE OR CASH HANDLING EXPERIENCE? ARE YOU 16 YEARS OR OLDER WITH RELIABLE TRANSPORTATION? IF YOU ANSWERED YES ....... THEN APPLY TODAY! This is a seasonal position, and employees may have the opportunity to extend their employment to include our Winter Light Spectacular fundraising event. Primary hours are from 9-5 with the option for after-hours events on weekends.

Requirements

• Comfortable speaking to small and large groups of people
• Always be friendly, outgoing, polite, and professional with guests and staff.
• Ability to develop and maintain effective working relationships.
• Ability to follow written and oral directions and to exercise sound judgment.
• Personal and professional image and demeanor.
• Knowledgeable in money handling and essential math skills.
• Committed to ensuring “all guests have a positive experience and leave happy.”
• Flexibility with schedule; available to work weekends, holidays, and evenings as needed
• High school diploma or equivalent preferred
• Minors must provide a Work Permit.

Nice To Haves

• Customer service or cash handling experience
• 16 years or older with reliable transportation

Responsibilities

• Create and maintain a positive experience for all LVZ guests.
• Train for all the department roles and thoroughly learn all roles and expectations.
• Know your Guest Service Handbook and Training Manual to familiarize yourself with Zoo expectations, policies, codes, etc.
• Be accountable for sign-in/sign-out radios and proper usage of radio communications.
• Learn the Safety codes and can confidently react to emergencies.
• Attend the daily Morning Roundup, held 30 minutes before the Zoo opening.
• Remain at your assigned role unless granted permission from your Guest Service Lead or SDO.
• Contribute to daily LVZ cleanup after a shift or closing time as needed.
• Other duties as assigned by Zoo management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED