Guest Services Crew Member - The Pavilion at Toyota Music Factory

Live Nation Entertainment • Irving, TX

2d • Onsite

About The Position

The Pavilion at Toyota Music Factory is seeking a Guest Services Crew Member to deliver exceptional hospitality and support throughout the guest experience. This role serves as a key point of contact for patrons, providing accurate information, resolving concerns, and ensuring every guest feels welcomed, heard, and valued from arrival through departure.

Requirements

• High School Diploma or equivalent required
• Minimum of 2 years of customer service and communication experience
• Strong problem-solving skills with the ability to think strategically and creatively
• Excellent verbal, written, and interpersonal communication skills
• Sound judgment with a high level of professionalism, tact, and diplomacy
• A team-oriented mindset with the ability to execute programs efficiently and collaboratively
• A genuine passion for hospitality and delivering memorable guest experiences

Responsibilities

• Provide outstanding customer service that enhances guest satisfaction and fosters loyalty.
• Respond to guest inquiries and concerns in person and via phone, using thoughtful analysis to determine the most effective resolutions.
• Adapt to a variety of guest needs, ensuring concerns are fully understood and addressed in a timely, professional manner.
• Escalate unresolved issues to appropriate departments for further review and follow-up.
• Promote and assist with the sale of additional services or products when appropriate.
• Communicate clearly with guests to provide information, process requests, enter orders, or document complaints.
• Maintain accurate records of guest interactions, including inquiries, issues, and resolutions.
• Demonstrate CARE by actively supporting the venue’s sustainability initiatives, including recycling, waste reduction, and educating guests on environmental efforts.
• Collaborate with team members during post-event venue close, which may include collecting recyclables, retrieving event equipment, and restoring guest areas.
• Perform additional duties as assigned by the Guest Services Manager.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED