Team Member | Guest Services

Ruoff Mortgage Stadium•Fort Wayne, IN

21h•Onsite

About The Position

Be the friendly face that kicks off an unforgettable game-day experience! As a Team Member in Guest Services, you’ll welcome fans, scan tickets, help guests find their seats, and keep the energy high throughout the stadium. Whether you’re ushering, ticket taking, or assisting with crowd flow, you’ll play a key role in making every event at Ruoff Mortgage Stadium smooth, safe, and fun. Fort Wayne FC home matches take place mostly on Saturday evenings from May 2 through October 24, with a few Wednesday matches mixed in. Additional stadium events will pop up throughout the season—so there’s always something exciting happening!

Requirements

A people-first attitude and genuine enthusiasm for helping others
Strong communication skills and confidence interacting with large crowds
Ability to stay positive, professional, and attentive in a fast-paced setting
Willingness to take direction and adapt on the fly
Quick thinking and good judgment, especially in busy or high-pressure moments
Must be at least 16 years old
Must be able to work at least 75% of scheduled Fort Wayne FC events
Availability for evenings, weekends, and occasional holidays

Nice To Haves

Team Lead roles may be available for those with at least 1 year of customer service or supervisory experience

Responsibilities

Greet guests with a smile and create a welcoming, high-energy atmosphere
Scan electronic tickets using provided devices
Help fans find their seats and navigate the stadium with ease
Answer questions and provide helpful, friendly information about the venue
Support crowd flow and maintain a safe, organized environment
Stay alert and ready to respond quickly to guest needs or unexpected situations
Keep your assigned area clean and tidy with light upkeep as needed
Stay flexible—roles may shift between ushering and ticket taking depending on the event