Guest Services Coordinator

Allina Health • Slaton, TX

4d • $18 - $25 • Onsite

About The Position

As a Guest Services Coordinator at Allina Health, you enhance the hospital experience for patients, families, and visitors by providing clear and accurate information, responding to concerns with empathy, and helping people feel welcome and supported. You promote a positive, professional image of the hospital and provide respectful, warm, and professional customer service.

You provide hospitality, directions, and escorts in lobbies, surgical waiting areas, and other locations. You help patients and guests navigate hospital buildings, systems, and departments, and work to resolve their concerns. You also support discharged patients, answer and transfer telephone calls, assist families with lodging, provide concierge services, and oversee and coach Guest Service volunteers. You help maintain clean, orderly, welcoming, and safe frontline service areas.

This is a casual, 0.0 FTE position with 8-hour day/evening shifts and no weekend rotation. The position is located at 4050 Coon Rapids Blvd NW, Coon Rapids, Minnesota. The pay range is $18.49 to $25.19 per hour. Benefit eligibility and offerings are determined by FTE and union representation.

Requirements

• Must be at least 18 years of age.
• Must have the education and/or experience needed to meet the required functional competencies listed in the job description.
• 0 to 2 years of experience in a fast-paced, customer-focused service role or office environment.

Nice To Haves

• High school diploma or GED.
• 2 to 5 years of experience in a fast-paced, customer-focused service role or office environment.

Responsibilities

• Provide exemplary customer service to patients and guests and model Guest Service Behavior Standards while following department workflows.
• Welcome patients, guests, and staff; provide information and create a welcoming first point of contact.
• Provide hospitality, directions, and escorts to patients and families in lobbies, surgical waiting areas, and other waiting areas.
• Greet people entering the hospital, escort patients and guests to destinations, and ask whether additional assistance is needed at the end of interactions.
• Round with guests in waiting rooms, support volunteer activities, and ask whether additional assistance is needed at the end of interactions.
• Receive discharged patients from staff, observe patients in a designated area, and safely assist them into vehicles.
• Answer telephone calls and transfer them as needed.
• Navigate hospital buildings, systems, and departments to meet guest needs and resolve concerns; take ownership of guest problems by resolving them or finding an employee who can.
• Assist family members with lodging and provide concierge services as needed.
• Oversee and direct Guest Service volunteers, including helping train or coach them on service standards and modeling exceptional service.
• Assist with maintaining Patient Experience volunteer activity.
• Distribute meal and parking coupons to volunteers.
• Maintain welcoming, neat, clean, orderly, and safe frontline service areas; coordinate with other departments as needed to maintain cleanliness and safety.
• Locate wheelchairs within the building as necessary.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability coverage.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, programs, activities, resources, personal coaching, and tools.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed